In this edition of OnPoint xChange, we unpack how Agentic AI is transforming public services, not by replacing humans, but by augmenting teams with digital agents that understand mission context, policy boundaries, and how to take smart action.
I had the opportunity to interact with

John Kimberl, a Technical Healthcare Solutions Consultant supporting ASSYST’s Hephaestus FHIR platform, with a focus on health data interoperability and secure cloud solutions

Bhargav Joshi, an AI/ML Engineer leading autonomous systems engineering in ASSYST’s Green Accelerator framework

Erin Slezak, a Proposal Solution Writer, is passionate about user-centered design and accessible public services.
Together, we discussed what Agentic AI Protocols are, how Model Context Protocol (MCP) enables trustworthy agent behavior, and why metadata awareness is essential for services, interoperability, and scalable enterprise adoption.