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Unified Communication

Assyst has over 15 years of experience providing speech and touch-tone applications in financial services, insurance, healthcare, pharmaceuticals, transportation, and utilities.  Our services have evolved to include very sophisticated inbound and outbound speech applications that integrate voice and IP telephony, web, email, text, video, and applications for multi-model devices into practical solutions that benefit the businesses we serve.
 
Our services include:
 
  • Unified Communications (UC) Consulting
  • Conceptual Design and Architecture
  • UC Platform, Application, Voice User Interface Design and Grammars
  • UC Platform Installation and Provisioning
  • Development and Integration with Web Services and Service-Oriented Architectures (SOA)
  • Grammar Development and Grammar Tuning for Speech Engines
  • Quality Assurance, User Acceptance Testing
  • Performance Analysis and Grammar Tuning
  • Implementation Support
  • System Documentation
  • On-Site Training and Knowledge Transfer
  • Post Implementation Support
Assyst is a Microsoft Gold Certified Partner. 
 

Unified Communication Solutions and Services:

  • Microsoft Unified Communications Lync 2010 Implementation Services
  • Microsoft Office Communicator Server (OCS) Upgrades to Lync 2010
  • Lync 2010 Integration with Microsoft Dynamics CRM for Screen Pop Up 
  • Lync 2010 Integration with Microsoft Office SharePoint Server 2010 for Call Detail Records, Analytics and Dashboards