"Throughout this engagement you have shown a can do attitude in spite of multiple challenges that we faced along the way…. Thank you for your hard work, dedication and continued commitment to HMSHost. We look forward to your continued partnership as we pursue further expansion in Asia."
Vice President – Application Development, HMSHost
Infrastructure Management is a capital and resource intensive proposition, which does not form part of the core business of most organizations. Assyst provides an entire package of Remote Infrastructure Management Services, which include Server Monitoring and Management, Network Monitoring and Management, Security Services and Helpdesk Services.Our Remote Infrastructure Management Service requires little capital expenditure, and translates into significantly lower TCO for its customers, while maximizing the performance, availability and security of existing infrastructure, enhancing service levels and improving end-user response time through proactive management.
Manned 24 hours a day, seven days a week our Remote Infrastructure Management Service team comprises of support staff, call analysts and senior technical personnel who monitor all critical parameters related to the performance of the network and the servers hosted at the customer’s location through point-to-point circuits and secure VPNs. We ensure quality IM service through adherence to best practices and standard processes like ITIL and ISO7799; through reliance on the expertise of people for whom infrastructure management is the profession of choice; through the usage of integrated management tools; through greater reporting control; and through clearly worded, legally enforceable Service Level Agreements.